Getting Started with a Dog Walker or Pet Sitter: What New Clients Should Know

Hiring a professional pet sitter or dog walker should feel simple, organized, and stress-free. Whether you need vacation pet sitting, occasional dog walks, or a recurring weekly schedule, knowing the process ahead of time can make everything easier.

At Pet Care for the Palm Beaches, we’ve built a streamlined onboarding system that helps new clients get set up smoothly while making sure we fully understand your pets, your home routine, and your scheduling needs.

If you are wondering how to become a client, here is exactly what to expect.

How Far in Advance Do I Need to Book?

For New Pet Sitting Clients & On-Demand Dog Walking

We ask new clients to reach out at least 7 days in advance whenever possible.

This gives us enough time to:

• Set up your Time To Pet account

• Review your pet care needs

• Schedule your meet & greet

• Learn your pets’ routines and preferences

• Confirm your requested visits on the schedule

Planning ahead helps us provide the smoothest experience possible, especially during busy travel seasons and holidays.

For Recurring Weekly Dog Walking

If you are looking for a recurring dog walking schedule (same day and time each week), there is no minimum notice requirement.

We will work to get you started as soon as schedule availability allows.

Many busy professionals and families use recurring dog walking to create consistency for their pets and secure preferred time slots each week.

What Is the Onboarding Process?

We keep onboarding simple while still being thorough.

Step 1: Reach Out

Once a new client contacts us, we personally follow up to learn more about your needs and make sure we are the right fit for your household.

We may discuss:

• Type and number of pets

• Dog walking vs pet sitting needs

• Travel dates or recurring schedule needs

• Medication or special care needs

• Home access details

Step 2: Set Up Your Client Account

Clients are invited to create their secure account through Time To Pet, our scheduling and communication software.

Inside your account, you can:

• Enter household information

• Add pet profiles

• Share feeding and care instructions

• Provide veterinary details

• Request needed visits

This helps us gather everything in one organized place.

Step 3: Meet & Greet

Once your account is started, we schedule a Meet & Greet.

This visit is done directly with the Owner or a Team Lead.

The Meet & Greet allows us to:

• Meet you and your pets

• Review routines and expectations

• Learn home entry instructions

• Answer any final questions

• Make sure everyone feels comfortable before service begins

Step 4: Booking Confirmation

After the Meet & Greet:

• Your visits are officially confirmed

• Deposit is collected

• Your care plan is finalized

• You are ready to go

From there, future booking becomes even easier.

What App Do I Use to Book?

All client scheduling and communication is managed through Time To Pet.

Time To Pet offers:

• Free mobile app

• Desktop access

• Easy scheduling requests

• Secure messaging

• Pet profile updates

• Visit reports with notes and photos

Everything we do is centralized in one easy-to-use system, making communication clear and convenient.

Why This Process Matters

Professional pet care works best when there is clear communication and strong preparation. Taking a little time upfront allows us to provide smoother service, better consistency, and more personalized care for your pets.

That means less stress for you and a better experience for them.

Ready to Get Started?

If you are looking for dog walking or pet sitting in Jupiter, Palm Beach Gardens, Tequesta, Juno Beach, North Palm Beach, West Palm beach, Jupiter Intlet Colony or Jupiter Farms, we would love to learn more about your pets and help you get started.

Reach out today and we’ll guide you through the process step by step.

Pet Care for the Palm Beaches

“Care You Can Count On”

Licensed • Insured • Bonded